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Terms & Conditions

Please read this information carefully as it contains important information about your rights, obligations, limitations and exclusions that apply to you.

Payment Terms

Payment terms are always 100% in advance. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be asked to complete a credit card authorisation form and send supporting documentation before shipment is released. If necessary, a representative will contact you shortly after your order.

Order Processing

Our business hours are Monday to Friday 9:00 a.m. to 5:30 p.m.. All orders received before 2pm are processed and shipped the same day. 

Orders placed on weekends will be shipped first thing Monday morning unless it is a holiday.
Once processed and shipped, orders arrive within the time selected on the order form.

Billing Address / Shipping Address

Brits Hair & Beauty only send parcels to the BILLING ADDRESS. If customers require a parcel to be sent to an alternate address then they would need to submit proof of their Billing Address details with their order. We only accept ID in the form of a bank statement or Government issued ID. 

Product Availability

If a product is out of stock, unavailable or if we are just simply unable to fulfil your order, we will contact you immediately to see if you are interested in receiving a replacement.
If a substitution is not acceptable, you may wish to terminate the sale, in which case we will refund the amount charged.

Return policy

At Brits Hair & Beauty we maintain a high level of quality assurance. All our products go through a vigorous process to ensure you are getting the best quality product possible.
All hair orders are thoroughly inspected before shipment.
Our main objective is to ensure that you are completely satisfied.
You will not be able to return any items after 14 days of receiving your order.
All purchases with a discount or purchased in a SALE are final unless there is a fault with the products.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, coloured, cut or washed) in any way. 

According to the Health and Safety Regulation you cannot return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.

Replacements

We take great pride in our products and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often be easily remedied by implementing a simple care regimen. However, if you feel you have received a defective product that if truly defective we want to hear from you! You must contact us within five (5) calendar days after receipt of the product.

A customer service representative will provide the client with instructions for the return of all the products in question. Customers will be responsible for paying the costs associated with returning the item to Brits Hair & Beauty. If Brits Hair & Beauty verifies and accepts that the product is defective in some way, we will then change or replace the item.

If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item including the cost of shipping the exchanged item / new item back to the client. 

Exchanges

Occasionally, Brits Hair & Beauty, at its sole discretion may, exchange products or portions of a product under the following conditions:
Applications must be made within 5 business days of receiving the product (s).
Any exchange request after 5 days will not be accepted.
We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way.
According to the Health and Safety Regulation you cannot return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.
The product should be replaced by something of equal or greater value.
To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Shipping Delays

For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of RoyalMail. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust RoyalMail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

Lost / Delayed Parcels

All parcels in the UK are sent via Royal Mail and parcels sent overseas are sent via Fedex. Brits Hair & Beauty is not responsible for any missing or delayed parcels due to the negligence of the couriers we use. In any rare case that a parcel is missing or lost, you would need to wait for 30 days before we can make a claim to the shipping companies. Only when a cliam has been submitted, will Brits Hair & Beauty be able to reimburse your full order total or send another parcel out to you. 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address 

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via RoyalMail to the address you provide. It is extremely important that you give us the most accurate and complete information possible. Please note - if your parcel is signed for by someone other than yourself at your address, we will not be held liable as our duty is to deliver to your address. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

International Shipments

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

Policy Changes

Brits Hair & Beauty, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

Limitation of Liability

Brits Hair & Beauty, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Brits Hair & Beauty International will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Brits Hair & Beauty is not liable or responsible for any amount of damages above the aggregate amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Brits Hair & Beauty is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Copyrights, And Other Rights

Images of people or places displayed on the Brits Hair & Beauty site are either the property of, or used with permission by, Brits Hair & Beauty. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Brits Hair & Beauty site. Any unauthorised use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Brits Hair & Beauty on this site may be the subject of other intellectual property rights owned by Brits Hair & Beauty. Any such right that is not expressly licensed hereunder is reserved by Brits Hair & Beauty.


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